Privacy policy

General

This Privacy Policy governs the manner in which E-library collects, uses, maintains and discloses information gathered from users.

1.Information

1.1. Personal Information

E-library may collect personal information from Users in order to provide the best service. We may use and disclose your information to our third party service providers to keep the payment environment secure and comfortable. You can access, control and correct all of your personal and subscription billing information through your account. You are free to update or delete your information at any time. Please, keep all of the information up to date so all processes, including billing ones, can operate efficiently and adequately.

1.2. Security

The membership information is stored in a secure and highly protected CRM system. We do not store payment information. To help us protect your financial data, we will use a professional third party partner to offer SSL encryption and other measures. We adopt security measures to protect against unauthorized access, alterations, disclosure, and destruction of your personal information, password, username, transaction information and all other data stored on our Site.

1.3. Cancellation

If you wish to stop using our services and delete your personal information from our system, you will need to submit your account for cancelation. All of the personal information you provided to us will be erased from our system immediately. In case you want to remove just the billing subscription information, send an email to our customer service requesting the cancellation of your paid account. The cancelation will come into force the moment the customer service receives your email. There is a possibility that answer to your cancellation request might take up to 48 hours, due to IT and other technical delays.

2.Registration

To obtain an account on E-library, you must provide all the information needed to activate the account. After the registration form has completed, you will receive a welcome email from E-library with all the information regarding access and use of your account and the Service.

3.Account Subscriptions

If you decide to continue service with E-library via a paid account, we will need to collect the following personal information from you: credit card number, credit card expiration date, and zip code. All of the data will be kept on file in our secure server in order to process your recurring invoices. If we are unable to process your subscription for a given month, this information, as well as your account information, may be used to contact you. Upon discontinuation of the service, credit card information will be permanently destroyed on our billing system.

4.Customer Service

If you have any questions and suggestions, or issues related to managing your account, our customer services team is here to help you. We respond to all the emails within 3 business days.

5. Third Party Payment Processors

We employ third party payment partner to perform functions on our behalf. Those functions include SSL encryption of payment information and credit card processing, offering our users a secure and comfortable payment experience. Such third partner privacy policies conduct all use of your personal information.

6. Cookies

If you create an account with E-library, we will use cookies for the management of the registration process and general administration. Cookies are located on users’ hard drive by their web browsers, and their purpose is record-keeping and tracking information. Users can control the use of cookies at the browser level. It is your choice to accept or decline them, but if you choose to decline cookies, your access to some areas of the Website and Service and use of certain features may be limited. We recommend that you leave on all cookies if you are not sure whether you need them or not so you will be provided with better service and functionality.

7.Advertising

Our advertising partners may set cookies and deliver ads which may appear on our site. Cookies will allow the ad server to recognize your computer each time they send you an online advertisement and these cookies will document non-personal identification information about you or any other person who uses your computer. This information enables ad networks to deliver targeted advertisements that they believe will be of value to you. The use of cookies by any advertisers is not covered by this Privacy Policy.

8. Changes in Privacy Policy

We have the right to change and update our Privacy Policy anytime. It is your responsibility to review these Privacy Policies so that you stay informed and aware of modifications.

9. Your acceptance of Privacy Policy

By using E-library services, you acknowledge and accept this Privacy Policy and Terms of Service. If you don’t agree with this Policy, please do not access our services.

For clarification of any questions you may have regarding your subscription, please contact our Customer service.